Our goal is to provide the right product for your needs. Occasionally you may receive a product that doesn’t work for you.If you need to return an item, please review our Return Policy below and submit an online request. Products must be returned at the customer’s expense and meet the following conditions:
- Product must be in new condition – no cracks, scratches or dirty tires
- Product must be returned in its original packaging
- A RA number must be requested within 14 days of delivery of the product.
Once an RA number has been received, the products must to return within 10 days. There is a 20% restocking fee all returns.
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
- Scooters & Wheelchairs that have custom seating
- Lift chairs that are custom ordered
- Bargain Center items
All returned products require a Return Authorization Number (RA#). Returns received without this number will not be credited. The easiest way to request an RA number is by completing our easy online request for a RA number. You may also call 410.480.8360 or email us. Please include your order number, name and the item number you are returning.
Please note: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 10 days from the day the RA Number and shipping information were provided by ScooterEquipment.com.
Unless ScooterEquipment.com made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, ScooterEquipment.com reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, ScooterEquipment.com may institute a $10 fee per missed scheduled pickup.
If your item is defective or was damaged in shipping, please call us a 410.480.8360 or email us. We will arrange for the item to be repaired or replaced promptly.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and 20% restocking fee (minimum $25) will apply. Second-Day and Next Day shipping costs will not be credited if delivery is refused.
Once your return is received, ScooterEquipment.com. will issue a credit to the credit card used for the purchase. Please allow up to 3 weeks for your credit to be issued. If you paid by check we will issue a check within 30 days.